1. Definition
SaaS Platform Service Fee ("Service Fee") is a service charge applied by HALAL.PLATFORM to Suppliers for use of the platform infrastructure, certificate verification, traceability engine, and marketplace. This is not a commission, but a service charge under this agreement.
2. Fee Rate
- Standard rate: 13% of each successful transaction.
- Rate may be adjusted by written agreement.
- No monthly fee for marketplace access.
- No subscription, no setup fee, no maintenance fee.
3. When Fee is Charged
The Service Fee is charged only when:
- A transaction is successfully completed (payment confirmed).
- Funds have been transferred to the Supplier's account.
- No full refund within 7 days.
If a refund occurs, the Service Fee is refunded pro-rata.
4. Payment Collection
- Auto-deducted on each transaction (default).
- Monthly invoice for enterprise suppliers.
- Via Stripe Connect or approved payment gateway.
- Currency follows original transaction currency.
5. Payment Terms
- NET-15 (default) — payout within 15 days of transaction.
- NET-30 for high-volume suppliers.
- Per Agreement for corporate partners.
6. Platform Responsibility
In exchange for the Service Fee, HALAL.PLATFORM provides:
- Global hosting and CDN infrastructure.
- Secure payment processing.
- Halal certificate verification via recognized authorities.
- Blockchain-anchored traceability engine.
- Order, inventory, and shipping management.
- Dashboard analytics and reporting.
- Customer support.
- Fraud detection and dispute resolution.
- Compliance (PDPA, GDPR, PCI-DSS via Stripe).
7. Supplier Responsibility
- Maintain valid halal certificate at all times.
- Deliver products as advertised.
- Manage refunds to customers per policy.
- Comply with local regulations (SSM, KKM, PBT, etc.).
- Ensure product quality and safety.
8. Fee Exemptions
- Transactions under RM50 — no Service Fee.
- Failed or cancelled transactions — no Service Fee.
- Full refund within 7 days — Service Fee refunded.
- Special promotions — per campaign terms.
9. Rate Changes
Any change to the Service Fee will be notified 60 days in advance by email and dashboard notification. Suppliers may terminate the agreement if they do not agree.
10. Termination
- Supplier may terminate at any time with 30 days notice.
- Service Fee for outstanding transactions remains applicable.
- Final payout issued within 30 days of termination.
11. Governing Law
This agreement is governed by the laws of Malaysia. Disputes resolved through negotiation, then Malaysian courts if necessary.
12. Contact
For Service Fee inquiries: legal@halal.platform
Northern Coast Group, Sabah, Malaysia.