1. SaaS Subscription
- 14-day trial — no charge if cancelled before trial ends.
- No refund for period already used after payment.
- Remaining period may be credited to the next billing cycle.
- Downgrade takes effect on next billing cycle.
- Upgrade charged pro-rata.
2. Marketplace (Physical Products)
- Refund within 7 days if product is defective or not as described.
- Return shipping borne by buyer unless supplier error.
- Product must be in original condition and unopened (for food/supplements).
- Refund processed in 3-14 business days via original payment method.
- 13% SaaS service fee is not refundable.
3. Full Refund Cases
- Platform outage exceeding 72 consecutive hours.
- Duplicate charge error.
- Product not delivered within promised timeframe.
- Verified fraud by a listed supplier.
4. How to Request
- Contact support@halal.platform within the eligible window.
- Include: order number, payment proof, photos if applicable.
- We review within 2-3 business days.
- Refund processed within 3-14 business days.
5. Not Eligible
- Digital products already downloaded.
- Completed certificates or courses.
- Subscriptions used more than 50%.
- Violations of Terms of Service.
6. Disputes
Unresolved disputes may be escalated to the Tribunal for Consumer Claims Malaysia (TTPM) or your local consumer protection authority.